Privacy Policy
We believe transparency builds trust. Here's exactly how Green Valley handles your personal information — clearly, without the legalese.
In plain English
Green Valley collects only what's necessary to run your bookings, keeps it secure, never sells it, and gives you full control to access or delete it. That's the short version.
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Information We Collect
Personal Information
When you book a trip or car rental, create an account, or contact us, we collect information such as your name, email address, phone number, billing address, and payment details.
Usage Data
We automatically collect information about how you interact with our website — including pages visited, time spent, device type, browser type, and IP address — to improve our services.
Location Data
With your permission, we may collect location data to help you find nearby destinations, estimate travel times, and provide a more personalised experience.
How We Use Your Information
Service Delivery
To process bookings, confirm reservations, send itinerary details, and provide customer support related to your travel arrangements.
Communication
To send booking confirmations, payment receipts, important travel updates, and — with your consent — promotional offers and travel inspiration.
Service Improvement
To analyse usage patterns, troubleshoot issues, conduct research, and develop new features that improve your experience on Green Valley.
Data Sharing & Disclosure
Service Partners
We share necessary booking information with our transport and accommodation partners solely to fulfil your reservation. These partners are contractually bound to protect your data.
Payment Processors
Payment information is transmitted directly to our PCI-DSS compliant payment processors (such as Razorpay). We do not store your full card details on our servers.
Legal Requirements
We may disclose information when required by law, court order, or governmental authority, or to protect the rights, property, or safety of Green Valley, our users, or the public.
Data Security
Encryption
All data transmitted between your browser and our servers is encrypted using industry-standard TLS/SSL protocols. Sensitive data at rest is also encrypted.
Access Controls
Access to your personal data is strictly limited to authorised personnel who need it to provide our services, and is governed by role-based access controls.
Incident Response
In the unlikely event of a data breach, we will notify affected users and relevant authorities within the timeframes required by applicable law.
Your Rights
Access & Portability
You have the right to request a copy of the personal data we hold about you, and to receive it in a structured, machine-readable format.
Correction & Deletion
You may request correction of inaccurate data or deletion of your account and associated personal information at any time, subject to legal retention requirements.
Opt-Out
You can unsubscribe from marketing emails at any time using the link in any email we send. Opting out will not affect transactional communications about active bookings.
Data Retention
We retain your personal information for as long as your account is active or as needed to provide services. Booking records are retained for a minimum of 3 years for accounting and legal compliance. You may request deletion of your data at any time; we will action requests within 30 days, except where retention is required by law.
Have a privacy concern?
We take every inquiry seriously. Reach out and our team will respond within 2 business days.
privacy@greenvalley.in